Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Goodstone Jewels pieces?
We use high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and earrings are final sale due to hygiene reasons.
How should I care for my jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the provided Goodstone Jewels pouch.
Do you offer a warranty on your products?
Yes, all our jewelry comes with a 6-month limited warranty covering manufacturing defects. This does not cover accidental damage or normal wear and tear.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.